MPower UPS Supplier for Rack Mount UPS, Modular UPS, Three Phase UPS, Single Phase UPS...
We offer three main ‘off the shelf’ contract types, available on all equipment, subject to initial site visit, across the UK.
|One Star||Two Star||Three Star|
|Planned maintenance visits||One or two||Two||Two|
|Guaranteed call out time||4, 6 or 8 hours||4, 6 or 8 hours||4, 6 or 8 hours|
|Access to emergency support 24/7||Yes||Yes||Yes|
|Call out labour included||No||Yes||Yes|
|Replacement parts included||No||No||Yes|
Each of these can be adapted to suit each customer’s needs. For example, you may be happy with a next working day response to call out which will lower costs. Or you may require all works to be completed outside normal working hours which will increase the costs.
As standard, each of our contract customers will have a Welcome Pack, with information about exactly what to expect at a service visit, our terms and conditions, a contract number and details on how to access your 24/7/365 emergency support. We guarantee that your emergency calls go straight through to an MPower engineer and not to a call centre.
Our Service department will be in contact to arrange all planned maintenance visits and will be your main point of contact for any day to day enquiries.
24/7 EMERGENCY COVER AVAILABLE